Defuse the Simmering Resentment on Your Team

If you’ve noticed an uptick in subtle digs and snarky comments on your team, it may indicate a deeper issue: simmering resentment. As a leader, you must restore harmony before it’s too late.
 
Start by paying close attention to team dynamics—and if you see something, say something. Don’t assume issues will be resolved independently—instead, open lines of communication, preferably one-on-one. Show genuine interest in your team member’s well-being and allow them to express their thoughts and feelings. A simple “How’s everything going?” can lead to deeper conversations.
 
Remember that resentment may be directed at you. If that’s the case, don’t get defensive. Instead, seek feedback with curiosity. Your openness can defuse tension and rebuild trust. If you find your team’s frustration with the organization, listen to their perspectives, support their needs, and advocate for them (to the best of your abilities).
 
Finally, resentment can surface during routine meetings or communication, so shake things up. A walking meeting or an experiment with rotating leadership roles can reset negative communication patterns and create new dynamics. Focusing on common goals and proactively celebrating wins can shift the team’s energy from conflict to collaboration.

Simplify Your Strategy

Many organizations confuse operational plans with strategy. Creating a strategy is an outward-looking, relatively high-level exercise about identifying how to meet your stakeholders’ needs. Once you’ve done that, you can figure out the specific steps you need to take to get there. Here’s how to build a strategy that avoids fragmented efforts and missed opportunities. 
 
Separate strategy from action. Strategy is about positioning your business in the marketplace—it’s not a list of tasks for each function to execute. When you confuse strategy with action, you and your team will lose sight of the overall direction. Keep strategy focused on big-picture positioning instead and let specific decisions and deliverables follow.
 
Reframe your language. The words you use shape your thinking. Replace terms like “marketing strategy” with “customer strategy” and “HR strategy” with “employee strategy” to focus on your stakeholders. Subtle shifts like this help ensure that your strategy remains aligned with the needs of the people you’re serving, not just internal functions and processes.

Build a Team Culture of Speaking Up—and Listening

Speaking up at work fosters innovation, inclusion, and high performance. Here are some thoughts on ensuring your team is a safe community where everyone feels their voice is heard and their contributions are valued.
 
Frame conversations as learning opportunities. Before team meetings and discussions, highlight how learning contributes to your team’s effectiveness and emphasize the importance of hearing everyone’s voice. At the end of meetings, be sure to reserve a few minutes to assess the quality of the conversation and create space for final thoughts.
 
Notice critical moments. Pay attention to feelings of tension or frustration that might emerge when someone speaks up; these are cues to reflect and inquire. This reflection fuels improvement.
 
Implement process tools. Create systems to solicit your team's reflections and feedback and share your own. You might also introduce meeting pauses to discuss interactions requiring more attention. This practice, known as meta-awareness, keeps teams alert to real-time dynamics and helps people feel comfortable speaking up.
 
Focus on long-term learning. Make sure your team isn’t concerned solely with short-term targets. Shift their focus to long-term development by asking questions encouraging reflection on leadership and team growth. Recognize and reward team members who reflect openly and share their own speaking and listening experiences to set a positive example.

Increase the Chances That Your Best People Will Stay

Managers are worried about losing their best employees right now — and they probably should be. The marketplace for talent has shifted. You need to consider your employees like customers and put thoughtful attention into retaining them. Here are four steps to try:

1.    Be aware of your impact. Pause and consider how you’re showing up as a leader — in your words and actions. Your people are likely worried and stressed. Are you unintentionally adding to their fears and anxieties? Noting your impact will allow you to steer it in the right direction.

2.    Give your employees respect and attention. Identify any growth opportunities you can offer. Recognize the positive impact people are having and ask them about their aspirations. Then create a plan to help them achieve their goals.

3.    Focus on potential and possibility. Ask your team: What do you envision as the best possible outcome in the next year? What excites you about the future? How can we get there as a team?

4.    Make it okay to leave. When someone resigns, respond with gratitude for their time at your company. Far too often, when an employee gives notice, the reaction is akin to an emotional breakup — you’ve been left and feel rejected. There’s a penchant for dismissing their presence and devalue their contribution. Think deeply about what this type of behavior signals to the departing employee. And remember, those that remain are watching.

It Worked For Me!

General Colin Powell’s 13 Rules Of Leadership

Colin Powell’s Thirteen Rules of Leadership  

I first came across General Colin Powell’s Thirteen Rules of Leadership several years ago but in all honesty, gave it little notice until I decided to listen to his audiobook a few months ago, which in turn prompted me to purchase the hard copy of the book.  I was sad when he passed away in October 2021. He was an inspirational leader during his time in service and easy to admire.

Some of the principles he made reference to were principles that I followed and suggested to others so not necessarily new to me but the difference this time was that I found myself giving more thought to his comments within the context of the current business environment, especially in the age of virtual communication, and how many of my executive clients could benefit from approaching his suggestions, albeit with their own adaption according to individual circumstances. 

Listening to Colin Powell’s Rules in his own spoken word, I felt like I was talking to an old friend, giving words of advice on how to live life. His rules which I have highlighted in bold letters are full of emotional intelligence and wisdom for any leader.  I’ve added my own thoughts and my invitation to others are to interpret, remember and apply these for yourselves.

Rule 1: It Ain’t as Bad as You Think!  It Will Look Better in the Morning!

These are the words of a man and of a leader who lived a purposeful life.  It is true how many events that seem so devastating have in them the seeds of renewal if we look for them.  Give it some time and perspective.  You can deal with it!  You have made it this far!

Rule 2: Get Mad Then Get Over It!  OK, you’re angry and probably rightly so! Instead of letting anger destroy you, use it to make constructive change in your organization or even in your life.  Acknowledge and accept that you are angry and then use your anger in an effective manner for your own benefit and the benefit of others.

Rule 3: Avoid Having Your Ego So Close to your Position that When Your Position Falls, Your Ego Goes with It!

Your position is what you do to live, it is not who you are.  Leaders that have “their egos in check” will lead from whatever position they hold.  For them, a position is just a means to an end–not the end itself.  You can always lead!

Rule 4: It Can be Done! 

Being a leader is all about making things happen.  If challenged, they will ask, Why Not, when faced with the improbable.  While one approach may not work, it might be done another way.  Being a leader is about being able to take a step back, get some elevation and gain an overview. Don’t be afraid to review plans of action with renewed knowledge. A good leader will not hesitate or be afraid to be open to change a course of action. Consider and find the other way to make it happen!

Rule 5: Be Careful What You Choose! You May Get It! 

When making decisions, consider the potential implications and decide carefully as well as wisely.  You will have to live with your decisions, and many decisions have unintended consequences. This also includes the people you choose to associate with. Choose them wisely too! You are affected by the company that you keep.

Rule 6: Don’t Let Adverse Facts Stand in the Way of a Good Decision. 

Whoever said leadership was easy! If they did, they were not truthful. Leaders sometimes have to stand alone (or with the support of only a few) on what they know to be right. They have to make difficult, right decisions that may cost them some relationships. Fortunately, the truth has a way of surfacing with time. Leaders we now admire such as Nelson Mandela, Dr. Martin Luther King and President Abraham Lincoln had plenty of people who detested them in their times. Make the right decision, take the heat, and let time and good results prove you right!

Rule 7: You Can’t Make Someone Else’s Decisions!  You Shouldn’t Let Someone Else Make Yours! 

While good leaders listen and consider all perspectives, they ultimately make their own decisions and take responsibility for their choices.  If it does not feel, seem, or smell right, it may not be right.   Make your own decision about what is in your own best interests. Accept your good decisions.  Learn from your mistakes. Experiences make us more learned and better leaders.

Rule 8: Check Small Things! 

While leaders live in the “big picture” world they should never forget the importance of the details and they should ensure that the details get the attention they deserve. It is often the small things, or little foxes as King Solomon put it, that ruin the best laid plans. Don’t forget the details! Don’t forget your people!

Rule 9: Share Credit!

It is probably our modern culture but “leader worship” can sometimes appear engrained in us.  The CEO’s get all of the attention and most of the credit for a company’s success. Leaders are indispensable to success, but the truth is a leader cannot achieve success on their own.  The success of leaders is built on the talents of the people working with them to fulfill the vision.  Without them, leaders might not be so successful.  As a leader, share the credit with others.  

Rule 10: Remain calm!  Be kind!

It is hard for a leader to inspire confidence and resilience in others if he or she cannot keep his or her composure in times of difficulty.  It is hard for a leader to garner loyalty from others if he or she treats others badly. Remain calm and be kind and your team will climb mountains for you!

Rule 11: Have a Vision! Be Demanding!

Lost sometimes in the language of inclusion, employee participation, servant leadership, motivation, etc. is the fact that leaders are demanding when it comes to fulfilling the vision.  Effective leaders do not accept poor performance and mediocre results. They hold people accountable for their performance.  It is talented people working diligently that achieve success. Be clear about what needs to be done and hold people accountable for fulfilling their roles and responsibilities.

Rule 12: Don’t take counsel of your fears or naysayers! 

Fear can be paralyzing! Further, there will always be those who do not support a leader or have his or her best interests at heart no matter how hard the leader tries to work effectively with them.  To lead others effectively, tune out your fears and the uninformed naysayers.  You will be more successful.

Rule 13: Perpetual optimism is a force multiplier!

There is something to be said for the leader who refuses to accept defeat and continues to adapt as necessary until he or she is successful.  He or she is a force to be reckoned with and he or she will positively impact others.  Remain optimistic and your leadership effectiveness will multiply.

Colin Powell’s short rules are full of wisdom and application.  They remain powerful lessons for any leader. These rules encourage leaders to manage their emotions effectively, have a realistic sense of who they are as a person, model the behavior they expect from others because they themselves serve by example.

We can all do well with these 13 rules!